February 1, 2016
Welcome to Hulu.jp!
HJ Holdings LLC (“Hulu”, “we” or “us”) provides an online video service offering a selection of television shows, movies, clips, and other content (collectively, the “Content”). Our video service, the Content, our player for viewing the Content (the “Video Player”) and any other features, tools, applications, materials, or other services offered from time to time by Hulu in connection with its business, however accessed, are referred to collectively as the “Hulu Services.”
The Content is available for permissible viewing on or through the following (collectively, the “Properties”):
The Hulu Services are available on a paid-subscription-only basis, although we may make limited features of the Hulu Services available to you free-of-charge. (For example, you may access certain areas of the Hulu Site free-of-charge, and we may provide access to view certain Content free-of-charge.) In order to access the Hulu Services, you will be required to subscribe to the Hulu Services and pay a subscription fee. Information pertaining to subscriptions and fees is provided in Section 4, below.
The Hulu Services are not intended to be registered or used by children without involvement and approval of a parent or guardian. If you are under the age of 18, you are not permitted to register with Hulu or provide your personal information to Hulu, and therefore, you may use the Hulu Service through the account registered by your parent or guardian. If you are at least 18 and under 20 years of age, you may register with Hulu and use the Hulu Service only if you have the consent of your parent or guardian.
Subject to your payment of the subscription fees and compliance with these Terms, Hulu is pleased to grant you a non-exclusive limited license to use the Hulu Services on the Properties, including accessing and viewing the Content on a streaming-only basis through the Video Player, for personal, non-commercial purposes as set forth in these Terms.
You may only access and view the Content personally and for a non-commercial purpose in compliance with these Terms. You may not either directly or through the use of any device, software, internet site, web-based service, or other means remove, alter, bypass, avoid, interfere with, or circumvent any copyright, trademark, or other proprietary notices marked on the Content or any digital rights management mechanism, device, or other content protection or access control measure associated with the Content including geo-filtering mechanisms. You may not either directly or through the use of any device, software, internet site, web-based service, or other means copy, download, stream capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell, transmit or retransmit the Content unless expressly permitted by Hulu in writing. You may not incorporate the Content into, or stream or retransmit the Content via, any hardware or software application or make it available via frames or in-line links unless expressly permitted by Hulu in writing. Furthermore, you may not create, recreate, distribute or advertise an index of any significant portion of the Content unless authorized by Hulu. You may not build a business utilizing the Content, whether or not for profit. The Content covered by these restrictions includes without limitation any text, graphics, layout, interface, logos, photographs, audio and video materials, and stills. In addition, you are strictly prohibited from creating derivative works or materials that otherwise are derived from or based on in any way the Content, including montages, mash-ups and similar videos, wallpaper, desktop themes, greeting cards, and merchandise, unless it is expressly permitted by Hulu in writing. This prohibition applies even if you intend to give away the derivative materials free of charge.
You may not modify, enhance, remove, interfere with, or otherwise alter in any way any portion of the Video Player, its underlying technology, any digital rights management mechanism, device, or other content protection or access control measure incorporated into the Video Player. This restriction includes, without limitation, disabling, reverse engineering, modifying, interfering with or otherwise circumventing the Video Player in any manner that enables users to view the Content without:
You agree that Hulu owns and retains all rights to the Hulu Services. You further agree that the Content you access and view as part of the Hulu Services is owned or controlled by Hulu and Hulu’s licensors. The Hulu Services and the Content are protected by copyright, trademark, and other intellectual property laws.
In order for us to keep the Hulu Services safe and available for everyone to use, we all have to follow the same rules of the road. You and other users must use the Hulu Services for lawful, non-commercial, and appropriate purposes only. Your commitment to this principle is critical. You agree to observe the Hulu Services, Content, and Video Player restrictions detailed above, and further agree that you will not access the Hulu Site or use the Hulu Services in a way that:
If Hulu determines in its sole discretion that you are violating any of these Terms, we may
We know how annoying and upsetting it can be to receive unwanted email or instant messages from people you do not know. Therefore, no one may use the Hulu Services to harvest information about users for the purpose of sending, or to facilitate or encourage the sending of, unsolicited bulk or other communications. You understand that we may take any technical remedies to prevent spam or unsolicited bulk or other communications from entering, utilizing, or remaining within our computer or communications networks. If you Post (as defined below in Section 7) or otherwise send spam, advertising, or other unsolicited communications of any kind through the Hulu Services, you acknowledge that you will have caused substantial harm to Hulu and that the amount of such harm would be extremely difficult to measure. As a reasonable estimation of such harm, you agree to pay Hulu 4,000 JPY for each such unsolicited communication you send through the Hulu Services.
In order to participate in certain Hulu Services or access certain Content, you may be notified that it is necessary to download software or other materials or agree to additional terms and conditions. Unless otherwise provided by these additional terms and conditions, they are hereby incorporated into these Terms.
We hope not to, but we may change, suspend, or discontinue (temporarily or permanently) some or all of the Hulu Services (including the Content and the devices through which the Hulu Services are accessed), with respect to any or all users, at any time without notice. You acknowledge that Hulu may do so in Hulu’s sole discretion. You also agree that Hulu will not be liable to you for any modification, suspension, or discontinuance of the Hulu Services, although Hulu may, in its sole discretion, provide you with a credit, refund, discount or other form of consideration (for example, we may credit additional days of service to your account) in accordance with Section 4 below. However, if Hulu terminates your account or suspends or discontinues your access to Hulu Services due to your violation of these Terms, then you will not be eligible for any such credit, refund, discount or other consideration.
You are responsible for any costs you incur to access the internet.
If we can be of help to you, please do not hesitate to contact our customer service department by clicking here or by contacting us at the address or telephone number listed below. It would be our pleasure to serve you.
Access to the Content in the Hulu Services requires payment by you of a subscription fee.
You can find the specific details regarding your subscription to Hulu Services at any time by clicking on Your Account. You agree that your Hulu Services account is for individual use only and your Hulu Services account is limited to only one simultaneous stream at a time. Additionally, you agree that for various reasons, such as restrictions from content licensors and other limitations or considerations from third parties, certain Content that may be accessible through one Property may not be accessible through other Properties.
By signing up for your Hulu Services subscription, you are expressly agreeing that we are authorized to charge you a monthly subscription fee, any other fees for additional services you may purchase, and any applicable taxes in connection with your use of the Hulu Services(collectively “Monthly Subscription Fee, etc.”) to the credit card or other payment method which enables continuous billing and is accepted by Hulu (“Payment Method”, provided that, “Hulu Ticket” as described below is not included in “Payment Method”.) that you provided during registration.
When you use your Payment Method, you agree the following in addition to the terms and conditions set by your credit card issuing company or such other terms and conditions regarding Payment Method.
We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your subscription. However, if you change your Payment Method, this could result in changing the calendar day upon which you are billed. In the event your subscription began on a day not contained in a given month, we will bill your Payment Method on the last day of such month. For example, if you became a paying subscriber on March 31, your Payment Method would next be billed on April 30. You acknowledge that the amount billed each month may vary due to promotional offers, changes in your subscription plan, and changes in applicable taxes, and you authorize us to charge your Payment Method for the corresponding amounts. If Hulu changes the subscription fee or other charges for the Hulu Services from time to time, we will post advance notice of these changes on the Hulu Site. However, we will not be able to notify you of changes in any applicable taxes.
All fees and charges are nonrefundable. Very rarely, if there are special circumstances where Hulu determines it is appropriate (e.g., the Hulu Services are unavailable for days due to technical difficulties), we may provide credits to affected subscribers. The amount and form of such credits, and the decision to provide them, are at Hulu’s sole and absolute discretion, and the provision of credits in one instance does not entitle anyone to credits in the future under similar or different circumstances.
Your Hulu Services subscription will continue in effect on a month-to-month basis unless and until you cancel your subscription, or until the account or service is otherwise suspended or discontinued pursuant to these Terms. You must cancel your subscription before it renews each month in order to avoid the next month’s billing. We will bill the monthly subscription fee plus any applicable taxes to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). If you cancel your subscription during a given month, you will not receive a refund but you will continue to have access to the Hulu Services for the remainder of that month. For instructions on how to cancel your account, please see Section 5, below.
If you use Hulu Ticket, you agree to pay the Monthly Subscription Fee, etc. for the entire period as provided in the Hulu Ticket (e.g. three months) at the timing of your use. Thus, please note that the next billing (i.e. renewal of your account) will come after such period and not necessarily come next month, and that you will receive no refund even if you cancel your subscription before the expiration of such period.
You may register Hulu Ticket up to twelve (12) months in total for your account. As of the day after the expiration of the period for one Hulu Ticket, we will bill the Monthly Subscription Fee for one month unless you register the other Hulu Ticket.
In order to sustain the Hulu Services, it is important that each user of the Hulu Services honor the payment obligations to which the user agreed. Accordingly, we reserve the right to pursue any amounts you fail to pay in connection with the Hulu Services. You will remain liable to Hulu for all such amounts and all costs we incur in connection with the collection of these amounts, including, without limitation, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
On occasion, we may be authorized to offer the use of the Hulu Services through free trials for certain qualifying users. If we offer you a free trial, the specific terms of your free trial will be stated in the marketing material describing the particular free trial. Free trials are offered for the purpose of letting you know the excellence of Hulu Services and leading you to paying subscription. For this reason, you are eligible for free trials for one time only. If by any chance you breach the above, we also reserve the right to refuse or terminate your use of free trials, and as the case may be, we may take legal actions against you under the civil laws and/or criminal laws. We are unable to accommodate combining free trials with any other offers. To view the specific details regarding your free trial, if any, click on Your Account.
Once your free trial period ends, we will begin billing your Payment Method for monthly subscription fees corresponding to your subscription plan (plus any applicable taxes), unless you cancel prior to the end of your free trial. For that reason, unless otherwise indicated in the free trial description, you may be asked to set up a valid Payment Method when redeeming a free trial offer.
It is very important to understand that you will not receive a notice from Hulu that your free trial subscription has ended or that your paying subscription has begun. If you wish to avoid charges to your Payment Method, you must cancel your subscription prior to midnight Japan Standard Time on the last day of your free trial period. You can cancel your account and your subscription by following the instructions provided in Section 5, below. We will continue to bill your Payment Method on a monthly basis for your subscription plan until you cancel or the subscription or service is otherwise suspended or discontinued pursuant to these Terms. You may cancel your subscription at anytime. To the extent Hulu Services subscriptions are offered in conjunction with purchases of, or payment for, third party products or services, you agree that Hulu will not be liable to you for any claims arising out of or related to your purchase or use of such third party products or services.
If you select iTunes Store Billing, the timing of billing described above is not applicable. iTunes Store Billing commences 24 hours before the end of the current subscription month or the free trial period (if any) (i.e. the period for which you have completed the payment). Therefore, the timing of billing to you will be as follows:
In order to subscribe to the Hulu Services, you will be required to create an account with Hulu.
All account information you submit must be accurate and updated. Please keep your password confidential. You will not have to reveal it to any Hulu representative. You are responsible for all use on your account, including unauthorized use by any third party, so please be very careful to guard the security of your password. Please notify us by clicking here and completing the form as soon as you know of, or suspect any unauthorized use of, your account. Please also make sure to notify us if your account information changes, in case we need to contact you.
You may terminate your account by going to Your Account page, and choosing the “delete my account” option. Please identify your account and provide a valid reply email address in the event we require additional information to terminate your account.
As part of the Hulu Services, users may have an opportunity to publish, transmit, submit, or otherwise post (collectively, “Post”) reviews, comments, or other materials (collectively, “User Material”). In order to keep the Hulu Services enjoyable for all of our users, you must adhere to the rules below.
Please choose carefully the User Material that you Post. Please limit yourself to User Material directly relevant to the Hulu Services. Moreover, you must not Post User Material that:
Please note that we use your first and last name as your user ID and therefore your first and last name will appear to the public each time you Post. We advise that you do not, and you should also be careful if you decide to, Post additional personally identifiable information, such as your email address, telephone number, or street address.
You must be, or have first obtained permission from, the rightful owner of any User Material you Post. By submitting User Material, you represent and warrant that you own the User Material or otherwise have the right to grant Hulu the license provided below. You also represent and warrant that the Posting of your User Material does not violate any right of any party, including privacy rights, publicity rights, and intellectual property rights. In addition, you agree to pay for all royalties, fees, and other payments owed to any party by reason of your Posting User Material. Hulu will remove all User Material if we are properly notified that such User Material infringes on another person’s rights. You acknowledge that Hulu does not guarantee any confidentiality with respect to any User Material.
Despite these restrictions, please be aware that some material provided by users may be objectionable, unlawful, inaccurate, or inappropriate. Hulu does not endorse any User Material, and User Material that is Posted does not reflect the opinions or policies of Hulu. We reserve the right, but have no obligation, to monitor User Material and to restrict or remove User Material that we determine, in our sole discretion, is inappropriate or for any other business reason. In no event does Hulu assume any responsibility or liability whatsoever for any User Material, and you agree to waive any legal or equitable rights or remedies you may have against Hulu with respect to such User Material. You can help us tremendously by notifying us of any inappropriate User Material you find. If a “report” feature through the Hulu Services is not available for a specific instance of inappropriate User Material, please email email@example.com (subject line: “Inappropriate User Material”).
Hulu, the Hulu logo, www.hulu.jp, and other Hulu marks, graphics, logos, scripts, and sounds (“Hulu trademarks”) are copyrighted works or trademarks of Hulu or Hulu, LLC. None of the Hulu trademarks may be copied, downloaded, or otherwise exploited.
It is Hulu’s policy not to accept unsolicited submissions, including scripts, story lines, articles, fan fiction, characters, drawings, information, suggestions, ideas, or concepts. Hulu’s policy is to delete any such submission without reading it. Therefore, any similarity between an unsolicited submission and any elements in any Hulu creative work, including a film, series, story, title, or concept, would be purely coincidental.
WHILE WE DO OUR BEST TO PROVIDE THE OPTIMAL PERFORMANCE OF THE HULU SERVICES, YOU AGREE THAT USE OF THE HULU SERVICES IS AT YOUR OWN RISK. THE HULU SERVICES, INCLUDING THE HULU SITE AND THE OTHER PROPERTIES, THE CONTENT, THE VIDEO PLAYER, USER MATERIAL, AND ANY OTHER MATERIALS CONTAINED ON OR PROVIDED THROUGH THE PROPERTIES, ARE PROVIDED “AS IS” AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, AND TO THE FULLEST EXTENT PERMITTED BY LAW, HULU DOES NOT MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY OR NONINFRINGEMENT; OR THAT THE HULU SERVICES WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE HULU PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS OR YOUR USE OF THE HULU SERVICES (INCLUDING YOUR USE OF THE CONTENT). HULU RESERVES THE RIGHT, AT OUR OWN EXPENSE, TO EMPLOY SEPARATE COUNSEL AND ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU.
We are a company based in Japan. Hulu’s goal is to bring you as much Content as is legally available. That said, we are limited by the rights that our content licensors grant to us. Using technologies to access the Content from territories where Hulu does not have rights or does not offer services is prohibited. The Hulu Services are not accessible through any devices from outside Japan.
If you have any questions or comments about these Terms, or if you have questions pertaining to your subscription, please contact our customer service department at the contact information listed below.
HJ Holdings LLC
Shiodome City Center 36F,
1-5-2 Higashi shimbashi,
Minato-ku, Tokyo, 105-7136, Japan
For land line users, call 0120-994-790 (toll-free); for mobile phone users, call 050-3155-0025 (fee required).